FAQ

How do I place an order?

Browse our products, add the items you would like to purchase to your cart, and follow the on-screen instructions to complete checkout.

Once your order has been placed successfully, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

Please contact Customer Support as soon as possible if you need to change or cancel your order.

Changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided the order has not entered processing or been shipped.

After this deadline, or once the order has entered processing or been shipped, it can no longer be modified or cancelled.

I didn’t receive my confirmation email. What should I do?

Please check your spam, junk, and promotions folders first. If you still cannot find your confirmation email, contact Customer Support for assistance.

Which payment methods are available?

The available payment methods are displayed at checkout. Options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported payment methods.

Can I use a promotional or discount code?

Enter your valid discount code at checkout before completing payment. If the code meets the promotion’s requirements, the discount will be applied automatically.

When will my order arrive?

Orders are typically processed and shipped within 5 business days after the order is placed.

Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your location, customs procedures, and carrier operations.

How do I track my package?

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking information.

What happens if my package is delayed?

Delays may occur due to severe weather, customs inspections, transportation issues, or high shipping volumes. If your package appears delayed, please contact Customer Support so we can help investigate the shipment.

Can I return my order?

You may request a return within 14 days after receiving your order, provided the product is unused, in its original condition, and includes the original packaging.

Please contact Customer Support before returning any item.

What if I receive the wrong or a damaged product?

If you receive a damaged, defective, or incorrect item, please contact Customer Support within 48 hours of delivery, if possible.

Include your order number and clear photos of the product and packaging. We will review your request as quickly as possible and work to provide an appropriate solution.

How long does the refund process take?

Once your return has been received and inspected, approved refunds are typically processed within 5–15 business days. Processing times may vary depending on your bank or payment provider.

How can I contact your support team?

You can contact Customer Support using the email address below:

Email: service@allunivo.com

Customer service contact information is also included in your Order Confirmation Email.

Is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information.

Your information may be used for order processing, customer support, service improvements, and other purposes described in our Privacy Policy, including marketing where permitted by applicable law.

For more information, please review our Privacy Policy.